Warranty & Return Policy
Our products are manufactured and tested to the highest quality standards by Bodysteel and Silver Co. Ltd..
This Limited Warranty offered by Bodysteel and Silver Co. Ltd. covers defects in material or workmanship in new Bodysteel and Silver Co. Ltd. products.
This warranty extends to the original purchaser only and is non-transferable.
What is covered ?
Bodysteel and Silver Co. Ltd. warrants their product against defects in material or workmanship as follows:
Bodysteel and Silver Co. Ltd. will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal use.
- If Bodysteel and Silver Co. Ltd. is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion,Bodysteel and Silver Co. Ltd. may elect to refund the purchase price in exchange for the return of the product.
How Long Does The Coverage Last ?
Our warranty period is 2 weeks after reception of the shipment.
What Our Warranty Does Not Cover ?
Our warranties do not cover any problem that is caused by:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship.
- Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
- Accessories, connected materials and products, or related products not manufactured byBodysteel and Silver Co. Ltd..
Our limited warr anties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
Our return policy:
We run a 100% QC on each product before we ship it to our customers all around the world. We commit our daily work to highest quality standards but mistakes might happen and therefore following return policy is in place:
Errors from our side – we sent wrong Code, Size or Color.
Items will be replaced.
Product Returns – defective items:
We do not issue any credit notes for defect items.
If you receive a defect item from us, you can request a repair or replacement within 30 days after receiving the item. In order to do so, we need following information.
- Product Code / Size / Color / Quantity / Invoice Number
Please use this email address to inform us about defect items you would like replaced: [email protected]
Items must be single-packed for return shipping with visible Product Code/Size/Color/Invoice Number on the bag.
General: For hygienic reasons, items already worn and used, can not be claimed as defective item and won’t be replaced.