Every product is manufactured by Bodysteel and Silver Co. Ltd. and passes 100% quality control before it is shipped.
We are committed to the highest quality standards — but mistakes can happen, and this policy explains what we do when they do.

What is covered ?

We warrant our products against defects in material or workmanship under normal use. This warranty extends to the original purchaser (our direct customer) and is non-transferable.

• Any product or part with a defect caused by faulty material or workmanship under normal use will be replaced at no cost. Whether we replace the part or the whole product is at our discretion.
• Where a replacement is not possible and a repair is not practical, we may refund the purchase price of the item instead. We do not issue credit notes for defective items — the standard remedy is a replacement.
• Please note that we do not accept returns of correctly delivered, non-defective items.

How Long Does The Coverage Last ?

Please inspect your order on arrival. Defective items must be reported within 30 days of receiving the shipment.
Defects that appear later — after the items have been inspected, fitted, or worn — are normally outside our responsibility, but we review
such cases individually and find fair solutions where something points to a manufacturing issue.

What is not covered?

Our warranty does not cover any problem that is caused by:

• Conditions, malfunctions or damage not resulting from defects in material or workmanship.
• Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
• Accessories, connected materials and products, or related products not manufactured by Bodysteel and Silver Co. Ltd..

Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).

How to make a claim

Send an email to [email protected] with Product Code / Size / Color / Quantity / Invoice Number, and clear photos of the defect.

Most claims are settled directly on a photo basis, so you usually don't need to ship anything back. Solid gold items are the exception — they must be physically returned.
If a return is needed, items must be single-packed with the Product Code, Size, Color, and Invoice Number clearly visible on each bag.

General: For hygienic reasons, items already worn and used, can not be claimed as defective item and won’t be replaced.