Frequent Asked Questions

 
  • Do you produce the jewelry yourself and where is the factory based?

    Our factory, including our showroom, is in Nonthaburi, Thailand (about one hour from Bangkok center). All our jewelry is manufactured in-house, with original designs created by our dedicated team of in-house designers.

  • How can we order?

    For detailed information on how to order, please go to this page.

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  • Can we order online on your website?

    Online ordering is of course available on our new website.

    Orders can also be sent via email and will be copied in our website system, so you will be able to follow up on them online.

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  • What is the minimum order?

    The minimum order for Steel and Silver products is US$ 1000 (excluding the shipping cost).

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  • How can I follow-up my orders?

    You can view all the details of all your orders in the "My Account" menu.

    Open Orders
    Shows all your open orders. Click here to check yours.
    Order history
    Shows all your order history. Click here to check yours.

    You can also have a global view of all your backorders here.

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  • How do you ship?

    We offer shipping rates from UPS, DHL and Fedex and let our customers decide which one to use.

    If you have your own shipping account, please let us know.

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  • Do you provide Insurance for the parcels?

    We offer parcel insurance at a rate of 0.4% of the declared value. This insurance covers the full declared amount in the event of loss. Please let us know if you would like us to arrange this insurance for your shipment.

    Kindly note that if you choose not to insure your parcel, we cannot be held responsible in case of loss.

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  • Can we pick up orders in Thailand?

    Yes, that is possible. However, we are required by Thai law to charge 7% VAT (Value Added Tax). As our company is registered with the VAT Refund for Tourists scheme, you will be able to claim this tax back at the airport when departing Thailand.

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  • How much is the shipping cost?

    Shipping costs vary depending on the products ordered (weight and dimensions) and the destination country.

    Please note that for displays or other bulky items, charges are based on volumetric weight rather than actual weight.

    As a rough estimate, shipping to Europe for an order valued at US$1,000 is approximately US$80–100. For a US$10,000 order, the cost is around US$250.

    The exact shipping cost will be specified on your Proforma Invoice.

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  • Do you offer Insurance for Shipments?

    We strongly recommend using our third-party Insurance, especially for larger amounts.

    With a charge of 0.4% from the Invoice amount plus 7$ per Parcel, the shipment will be insured for the full amount in case of loss.

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  • How much are the IMPORT TAXES?

    For orders shipped outside of Thailand, the recipient of the merchandise is responsible for any import duties and taxes that may apply. The amounts of these taxes and duties vary depending on each country's import laws. We don't have access to that information for each country.

    It is therefore the responsibility of the buyer to research the appropriate information on import taxes and duties for his country.

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  • Which payment options do you accept?

    We accept bank transfers (T/T) or Credit Cards (4% fee).
    In our showroom in Thailand you can pay with cash or by Credit Card (4% fee).

    We add an additional fee of 4% for credit card payments.

    We will discontinue Paypal payments but for those who are still using this option, the fee is 7.4% (4.4% fee plus 3.0% exchange rate loss).

    Please note that the transmitting and/or intermediary bank may charge a fee for the wire transfer.
    You are responsible for paying such fees and charges, if any.
    Please ensure that this fee is not deducted from the amount payable.
    Should you require more information on such fees and charges, please speak to your bank directly.

    You could also try to use Wise (https://wise.com/) for your bank transfers which might save some transfer fees.

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  • In which currency are your prices?

    Our prices are in US Dollars (US$).

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  • Do you require a deposit?

    For new customers, we require a minimum deposit of 30% of the total amount.

    For regular customers, a deposit is required only on big orders.

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  • How long does an order take?

    Depending on the season and current production load, some products may take up to 10 weeks to complete.

    To avoid delays, we recommend choosing the partial shipment option. With this service, we ship the majority of your order (typically 70–80%, depending on the products) within 2-3 weeks. The remaining items will be placed on 'Backorder' and sent later—either separately or together with your next order.

    Most of our regular customers prefer this option for faster delivery of available items.

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  • Do you have artwork or pictures of the items?

    We usually provide our customers with the artwork and pictures of the items they order from us. We have download sections with jpg or psd files available.

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  • Can you brand the displays with our company name?

    We can add stickers and/or laser engrave with your company name on most of the displays. We usually require at least 10 displays each.

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  • Do you have a printed catalog?

    Yes, we have a printed Body Jewelry catalog. One copy will be included free of charge with your first order.
    If you would like additional copies, please let us know.

    Should you wish to receive a catalog before placing your first order, simply register online and contact us with your request.

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  • Do you have a newsletter?

    We have a monthly newsletter which includes information about our new items, national holidays and news regarding our company. The newsletter will be send to you automatically after you register.

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  • How can we receive a pricelist?

    Once you register on our website as a new customer, you will be able to download your pricelist online under My Account/My Pricelist (login first).

    Register here.

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  • Which kind of product lines do you produce?

    We are a leading manufacturer and wholesaler of some of the most unique and innovative body jewelry on the market.

    Our body piercing jewelry range includes Stainless Steel 316L, Implant-grade Titanium alloys, Nickel free Cobalt Chromium, PVD coatings, various gemstones, piercing tools, displays, EO sterilization, and the renowned Bioplast® — along with many more designs.

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  • What are MTO or Made To Order products?

    Some of our products are described as MTO products. MTO stands for Made To Order.

    They can be easily identified by the green MTO label () shown on the product pictures.

    To order those products, a minimum order quantity by size is required. The required quantity is shown on the order form.

    If a product comes in different colors, you can mix any colors until you obtain the minimum quantity for one size.

  • What is your return policy?

    We carry out 100% quality control on every product before shipping it to our customers worldwide. We are committed to the highest quality standards; however, mistakes can occasionally occur. In such cases, our return policy is as follows:

    • Errors on Our Side

      If we have sent the wrong product code, size, or color, we will replace the item at no cost to you.

    • Product Returns – Defective Items

      We do not issue credit notes for defective items.

      If you receive a defective item, you may request a repair or replacement within 30 days of receiving your order.
      To process your request, please provide the following details:

      • Product Code / Size / Color / Quantity / Invoice Number

        Please send this information to [email protected]

      • Return Packaging Requirements

        Items must be single packed for return shipping, with the Product Code, Size, Color, and Invoice Number clearly visible on the packaging.

    • General Conditions

      For hygienic reasons, items that have been worn or used cannot be claimed as defective and will not be replaced.

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  • What is Bioplast® ?

    Bioplast® is brand of products made form a medical material that is safe for piercing and can be autoclaved (sterilized).

    It can be cut to any length and threaded by any metal ball closure. Available in a variety of shapes—including banana bars, circular bars, barbells, labrets, eyebrow jewelry, and nose studs Bioplast® can also be combined with Stainless Steel 316L or Titanium.

    Unlike metals, Bioplast® adjusts to body temperature rather than the surrounding air temperature. This helps reduce swelling and the risk of infection, resulting in a significantly faster healing process.

    Bioplast® is also 100% nickel-free, eliminating the risk of nickel-related allergic reactions.

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  • Why is Bioplast® better?

    The main benefit of Bioplast® is its biocompatibility, meaning it is perfectly accepted by the body. Unlike metals such as titanium or steel, it adjusts to body temperature rather than the surrounding air.

    Its flexibility and light weight make it ideal for piercings, reducing the risk of injury. Bioplast® also promotes faster healing and is completely nickel-free, eliminating the risk of allergic reactions.

    For labrets, Bioplast® is one of the best materials available, as it does not damage tooth enamel the way metals can.

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  • Why are there fewer infections with Bioplast®?

    The main reason Bioplast® reduces the risk of infection is that, once inserted, it quickly adjusts to body temperature, minimizing irritation and preventing allergic reactions or infections.

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  • Can I sterilize Bioplast® and at which temperature?

    Bioplast® can be autoclaved (sterilized) at 121 °C and pressured at 15PSI.

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  • What is autoclave?

    A method used to sterilize laboratory and medical equipment. Autoclaving kills all microorganisms present, including those that are resistant to the usual methods of disinfection such as alcohol. It is extremely efficient and reliable.

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  • How do you sterilize your pre sterilized Body Jewelry?

    We use E.O. (Ethylene Oxide) Gas sterilization.

    E.O. has a high sterility assurance level and penetrates very well. Piercing Jewelry sterilized with E.0. will stay sterile for at least 5 years when kept away from light.

    Read more in our (Material Section) online.

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  • Can I get any product pre sterilized?

    Yes, you can ask us for any of our products to be pre sterilized for a small additional fee.

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  • What is PVD coating?

    The PVD coating is permanent and biocompatible, making it suitable for both external and internal medical devices that come into contact with bone, skin, tissue, and blood.

    Our PVD finishes are available in Black (BK), Rose Gold 18K (RG), Yellow Gold 18K & 24K (BG). Our Gold PVD colors are coated with real gold target.

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  • Do you make custom designs?

    We make custom designs only for regular customers.

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  • Which titanium alloysdo you use?

    We use Titanium grade 6AL-4V-ELI ASTM F136 and a selected product range with Titanium Niobium 6AL-7Nb ASTM F1295.

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  • Can we get certificates from the materials?

    You can download all our material certificates here:

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  • Nickel Content vs. Nickel Release

    It is important to understand the difference between nickel content and nickel release.

    Surgical Steel 316L always contains 6–13% nickel. If someone claims that 316L contains no nickel, this is incorrect—without nickel, it would not be classified as 316L steel.

    What truly matters for safety is the nickel release rate into the body, which should not exceed 0.5 μg/cm²/week according to the European Nickel-Free Standard. This means products in direct and prolonged contact with the skin must release no more than 0.05% nickel (no more than 1 part in 2000).

    For piercings, the limit is even stricter at 0.2 μg/cm²/week.

    Our products far exceed these safety standards, with a nickel release rate of only 0.1 μg/cm²/week.

    View the materials page to download all our nickel certificates

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  • Is Surgical Steel 316l magnetic?

    Stainless Steel 316L is a low-carbon form of 316 steel. It is non-magnetic in its original state, but it may develop slight magnetic properties after being worked, such as through bending, machining, or polishing.

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  • What is Annealed Surgical Steel?

    Annealing is a heat-treatment process that softens the steel, making it more flexible and easier to bend. This is essential for designs that require manual shaping, such as continuous rings or similar jewelry styles.

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  • Internal or Threadless or simply both?

    Whether you prefer Threads or Threadless, we believe both systems have their pros and cons. Attachments with threads might feel or be more secure, but Threadless attachments are easier to assemble for the end customer, and the Piercer might be able to accommodate more customers and consequently generate more income.

    TL Attachments do not fit curved bars and circulars; however, they can be used in any size down to even 0.8mm Labrets (1.0mm is the smallest possible for internal threads). What’s more, with scheduled planned chats between the piercer and customer, one can easily learn to simply change attachments at home. A customer that feels empowered that way might want to change curations more often.

    Using both systems depending on position and piercing type might be the best solution for every professional studio.

    As for us, we are trying to serve every preference and therefore any attachment is available in both systems.

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  • Understanding Our 18K Gold Jewelry

    All our solid gold jewelry is made using 18 karat (750) gold, which is the perfect balance of purity and strength — ideal for body jewelry.

    We use pure gold refined by Morris and Watson, one of Australasia’s largest and most respected gold refineries.

    To create 18K gold, we combine pure gold with other metals like silver, copper, or palladium. This process — called alloying - gives the gold its color (yellow, rose, or white) and strength.

    All our 18K gold items contain a minimum of 75% pure gold—this is what “750” stands for, and it’s laser-marked on each piece.

    Read more in our Material section and download our certificates

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  • What kind of Threads are used for real Gold Attachments?

    Most of our real gold attachments are now using either Titanium or SS316L internal or Threadless insert pins. CNC machined insert pins reduce the risk of breakage. Nevertheless, we do advise handling those tiny items with care, especially larger designs with Threadless pins.

    You can see exactly what is used online in the material specs of each item.

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  • Can I download a pdf Version of the Gold Catalog?

    There is a download link for the pdf version of the new Gold 2025 Catalog in our Info Corner/PDF Catalogs. As a new feature, you can now click on any page and all products items on that page will be displayed online.

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  • What makes CC PVD Coating special?

    Our CoCr NF coating is applied through an advanced Physical Vapor Deposition (PVD) process. In this high-tech method, jewelry is placed in a heated vacuum chamber, where an electric voltage creates plasma. Ion bombardment then atomizes the Nickel-free Cobalt Chromium alloy, depositing it onto the jewelry`s surface to form a durable, biocompatible layer.

    The result? A shiny, Rhodium-like finish that not only enhances aesthetics but also offers exceptional durability. Plus, it's safe for autoclaving, ensuring long-lasting hygiene and quality for piercing jewelry.

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  • Can I use CoCr NF for Initial Piercings?

    CoCr NF is trusted in the dental and medical industries and commonly used for implants like knee and hip joints. Our alloy is completely Nickel, Cadmium, and Lead-free, ensuring REACH compliance for safety and biocompatibility.

    Although there are no existing studies for initial Piercings, we believe the material is suitable.

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  • Open or closed back for attachments?

    There has been a lot of debate going on whether attachments or clickers with stone setting should be open or closed back.

    Closed back is more hygienic for piercings as residue is not collected in the cavities at the back and therefore easier to clean and keep it clean. On the other hand, open back attachments would be flatter and therefore slightly cheaper for the real gold items.

    Traditionally jewelry that are made with an open back setting it is simply done so to allow the light from behind the setting to increase the reflection of the stones.

    Most of our attachments are made with a closed back as we think that hygiene is more important.

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